Information about us

Training Matters South-West is a small UK based training company run by Sue and Andy Hodges and our office is based at 83 Molesworth Road, Plympton, Plymouth, Devon, PL7 4NU. Our website address is and we can be contacted via email .

This privacy policy applies between you, the user of this website and Training Matters Southwest, the owner and provider of this website. Training Matters Southwest takes the privacy of your information seriously and this privacy policy applies to our user of any and all data collected by us or provided by you in relation to your use of the website.

This privacy policy applies only to the actions of Training Matters Southwest and users with respect to this website. It does not extend to any websites that can be accessed from this website including but not limited to any links we may provide to social media websites.

For the purposes of the applicable Data Protection Laws, Training Matters Southwest is the “data controller”. This means that Training Matters Southwest determines the purposes for which, and the manner in which your data is processed. The following definition is used for data – collectively all information that you submit to Training Matters Southwest via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

How we collect data

We collect data in the following ways:

  1. Data given to us by you
  2. Data collected automatically

Data that is given to us by you

Training Matters Southwest will collect your data in a number of ways, for example:

  • When you contact us through the website, by telephone, post, e-mail or through other means
  • When you make payments to us through the website or otherwise
  • When you use our services e.g. when you make a booking for a training course for Mental Health First Aid and any Nordic Walking bookings including taster sessions, walks and bespoke Nordic Walking instruction.

Data that is collected automatically

To the extent that you access the website, we will collect your data automatically, for example:

  • We automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation and includes your IP address, the date and times and frequency with which you access the website and the way you use and interact with its content.
  • When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Data collected

We may collect the following data, which includes personal data from you:

  1. Name;
  2. Date of birth;
  3. Gender;
  4. Current health information (for the purposes of Nordic Walking);*
  5. Job title;
  6. Profession;
  7. Contact information such as email addresses, home address and telephone numbers;
  8. Financial information such as credit/debit card numbers;

*For Nordic Walking you will be required to complete a PARQ (Physical Activity Readiness Questionnaire). This health information is not shared with any third parties and is kept only for the duration of your participation with Nordic Walking.

Our use of data

Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, data may be used by us for the following reasons:

  • Internal record keeping

In each case in accordance with this privacy policy.

We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances.

Links to other websites

This website may, from time to time, provide links to other websites. We have not control over such websites and we are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Keeping data secure

We will use technical and organisational measures to safeguard your data for example:

  1. Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar or both) in your browser when we use this technology.

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data is deleted. For example, data collected in relation to Nordic walking will only be retained whilst you are participating in Nordic walking activities. Data relating to First Aid for Mental Health courses is required to be kept for 3 years from the date of the training. It will then be destroyed securely. In most cases this data will be paper-based and unlikely to be electronically stored.

Even if we delete your data it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your data:

  1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  2. Right to correct – the right to have your data rectified if it is inaccurate or incomplete
  3. Right to erase – the right to request that we delete or remove your data from our systems
  4. Right to restrict our use of your data – the right to “block” us from using your data or limit the way in which we can use it.
  5. Right to data portability – the right to request that we move, copy or transfer your data.
  6. Right to object – the right to object to our use of your data, including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this e-mail address: .

If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK this is the Information Commissioners Office (ICO). The ICO’s contact details can be found on their website at Susan Hodges is the Data Protection Officer for Training Matters Southwest and is registered with the ICO.

It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.